Alpha Health | Privacy Policy
Effective Date: July 2, 2026
Alpha Health (“Alpha Health,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request information, schedule appointments, communicate with us, or receive services from Alpha Health.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Alpha Health, we may collect the following categories of information.
Personal Information
This may include:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth (when voluntarily provided)
- Preferred clinic location
- Appointment requests
- Information you provide through forms or communications
Health-Related Information
When you inquire about our services or request an appointment, you may voluntarily provide information regarding:
- Hormone optimization
- Weight loss
- Metabolic health
- Sexual wellness
- Sleep concerns
- Nutrition
- General wellness goals
- Other health-related interests
Please do not submit sensitive medical information through general website forms unless specifically requested.
Technical Information
We may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General geographic location
- Cookies and similar technologies
2. How We Collect Information
We collect information when you:
- Visit our website
- Complete contact forms
- Schedule a consultation
- Request additional information
- Subscribe to newsletters or educational content
- Communicate by phone, email, SMS, or online chat
- Interact with advertisements or social media
- Use our website through cookies and analytics technologies
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Coordinate consultations
- Deliver requested services
- Improve our website and patient experience
- Communicate about appointments
- Send educational information
- Send marketing communications when permitted by law
- Respond to customer service requests
- Maintain security of our systems
- Comply with legal and regulatory obligations
- Analyze website traffic and marketing performance
4. SMS and Email Communications
If you provide your phone number or email address, you may receive:
- Appointment confirmations
- Appointment reminders
- Follow-up communications
- Educational content
- Promotions and special offers
- Practice updates
You may opt out of marketing communications at any time.
For SMS communications, you may reply STOP to unsubscribe. Message and data rates may apply depending on your wireless carrier.
Opting out of marketing messages does not affect important service-related communications regarding your appointments or care.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and better understand how visitors use our website.
These technologies may include:
- Website performance cookies
- Analytics tools
- Advertising technologies
- Remarketing technologies
- Session cookies
We may use services such as Google Analytics, Meta (Facebook) advertising tools, and other analytics or marketing platforms to better understand website usage and improve our services.
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Third-Party Services
We work with trusted service providers that help us operate our business. These providers may assist with:
- Website hosting
- Appointment scheduling
- Customer relationship management
- Email communications
- SMS communications
- Payment processing
- Marketing automation
- Analytics
- Telehealth services
- Electronic medical records
- Customer support
These providers are permitted to access information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security safeguards.
7. HIPAA and Medical Information
Alpha Health is committed to protecting patient privacy.
Information submitted through general website forms or marketing inquiries may not be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
Once you become a patient, your medical records are maintained within secure healthcare systems and are handled in accordance with applicable HIPAA privacy and security requirements and other applicable healthcare laws.
8. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Healthcare providers involved in your care
- Authorized Alpha Health employees and contractors
- Service providers supporting our operations
- Payment processors
- Technology vendors
- Professional advisors
- Government agencies when required by law
- Law enforcement when legally obligated
We may also disclose information if necessary to:
- Protect patient safety
- Prevent fraud
- Enforce our legal rights
- Comply with applicable laws or legal processes
9. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain information only as long as reasonably necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Medical records are retained in accordance with applicable healthcare laws and regulations.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw marketing consent
- Opt out of marketing emails or SMS
- Request information regarding how your personal information is used
To exercise these rights, please contact us using the information provided below.
12. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children through this website. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
13. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of those websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, the updated version will be posted on this page with a revised Effective Date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact Alpha Health.
Alpha Health
Website: https://GoAlphaHealth.com
Phone: Contact your nearest Alpha Health location or use the contact information provided on our website.
Thank you for trusting Alpha Health with your wellness journey. We are committed to protecting your privacy while delivering exceptional healthcare and patient experiences.